SHIPPING & RETURNS POLICY

Delivery, Shipping & Fulfillment Policy

Last updated: February 11, 2026

JC Owen & Associates, Inc. offers a combination of physical products, digital products, and educational or consulting services. Delivery, fulfillment, and refund terms vary depending on the type of product or service.

 

Physical Products

Some physical products referenced or linked on this website are sold and fulfilled through third-party marketplaces or fulfillment partners, including but not limited to Amazon.

JC Owen & Associates, Inc. does not ship physical products directly unless explicitly stated.

Fulfillment & Shipping

  • Shipping methods, delivery timelines, costs, and carriers are determined by the third-party seller or fulfillment provider at checkout.
  • All order confirmations, shipping notifications, tracking information, returns, refunds, and exchanges for physical products are handled by the fulfillment provider in accordance with their policies.

Please refer to the applicable marketplace or seller (such as Amazon) for complete shipping and return details related to physical products.

 

Digital Products & Downloads

Digital products, including but not limited to downloadable PDFs, templates, guides, planners, and other digital resources, are delivered electronically.

Digital Delivery

  • Digital products are available for instant download or delivered via email after successful purchase or signup.
  • No physical product will be shipped.
  • Access instructions are provided at the time of delivery.

Refunds for Digital Products

Due to the nature of digital products, all digital sales are final, unless otherwise stated at the point of purchase.

If you experience technical issues accessing a digital product, please contact us for assistance.

 

Knowledge Products, Courses & Masterclasses

Educational programs, workshops, masterclasses, and other knowledge-based products are delivered digitally through online platforms, email, live sessions, recorded content, or a combination of formats.

Access & Scheduling

  • Program details, access instructions, schedules, and participation requirements will be provided prior to or at the time of enrollment.
  • Access periods, start dates, and delivery formats may vary by program and will be clearly disclosed.

Refunds & Cancellations

Refund or cancellation policies for courses, masterclasses, or live programs will be disclosed at the point of registration or purchase and may vary depending on the nature and format of the program.

 

Consulting & Services

Consulting services are delivered virtually (via video conferencing or phone), in person, or as otherwise agreed upon in writing.

Specific terms, timelines, deliverables, and payment arrangements for consulting services will be outlined prior to the start of services.

 

Questions & Support

For questions related to:

  • Digital downloads
  • Educational programs
  • Consulting services

Please contact:

JC Owen & Associates, Inc.

707-578-0338
Email: jcowensales @cs.com
Website: https://www.jcowensales.com

For questions related to physical product shipping, delivery, returns, or refunds, please contact us directly.