Refund policy

Returns, Exchanges and Refunds For Physical Products 

All product must be returned within a 30 day period.  The buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as digital products, knowledge products, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@jcowensales.com.

Digital Products & Downloads

Digital products, including but not limited to downloadable PDFs, templates, guides, planners, and other digital resources, are delivered electronically.

Digital Delivery

  • Digital products are available for instant download or delivered via email after successful purchase or signup.
  • No physical product will be shipped.
  • Access instructions are provided at the time of delivery.

Refunds for Digital Products

Due to the nature of digital products, all digital sales are final, unless otherwise stated at the point of purchase.

If you experience technical issues accessing a digital product, please contact us for assistance.

Knowledge Products, Courses & Masterclasses

Educational programs, workshops, masterclasses, and other knowledge-based products are delivered digitally through online platforms, email, live sessions, recorded content, or a combination of formats.

Access & Scheduling

  • Program details, access instructions, schedules, and participation requirements will be provided prior to or at the time of enrollment.
  • Access periods, start dates, and delivery formats may vary by program and will be clearly disclosed.

Refunds & Cancellations

Refund or cancellation policies for courses, masterclasses, or live programs will be disclosed at the point of registration or purchase and may vary depending on the nature and format of the program.

Consulting & Services

Consulting services are delivered virtually (via video conferencing or phone), in person, or as otherwise agreed upon in writing.

Specific terms, timelines, deliverables, and payment arrangements for consulting services will be outlined prior to the start of services.

Questions & Support

For questions related to:

  • Digital downloads
  • Educational programs
  • Consulting services
  • Physical Products

Please contact:

JC Owen & Associates, Inc.

Phone: 707-578-0338
Email: hello@jcowensales.com
Website: https://www.jcowensales.com